The new IT platform combines an Avaya IP Office solution with COLT voice and data services.
With more than 70 opticians open and having completed 50 years of experience in the sector, VISTAOPTICA knows the secret of success: maximum quality and innovation in all the optical and audiology products they offer, modern equipment and highly qualified personnel.
Problem to be solved for VISTAOPTICA
At its headquarters in Barcelona, the VISTAOPTICA group had an obsolete communications platform. The fear of not offering quality customer service motivated VISTAOPTICA's management to look for a stable solution for its corporate communications.
Electrotel's recommendation was to install Avaya's IP Office solution, which guarantees reliability in the customer's telephone service. At the same time, a cost audit was performed and integration with COLT voice and data services was proposed.
Today, VISTAOPTICA's customers continue to call their trusted optical supplier without any problems, and the company has reduced costs thanks to the services of the COLT operator.
Benefits for VISTAOPTICA
- Stability in your communications.
- Possibility of IP deployment with other centers.
- Cost reduction and efficiency with COLT services.
- Integrated unified messaging service.
- Mobility and comfort for operator position.
